Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the applicable terms and betting rules. You are responsible for checking the information shown on the website before confirming a bet. This includes the selected game or event, the bet type, the stake, the odds or return information and any other conditions displayed at the time.

Betting is available only to eligible users who meet the applicable age, identity, location and legal requirements. You must use your own account and provide information that is accurate, complete and current. An account must not be opened or used on behalf of another person. Faircrown Casino may request information or documents to verify identity, account ownership, payment activity or compliance with applicable requirements.

You should keep your login details private and take reasonable steps to protect access to your account. Any activity completed through your account may be treated as having been authorised by you unless you notify the casino promptly that your account may have been compromised. Do not share your password, payment details or one-time security codes with another person.

• You must meet the minimum legal age and other eligibility requirements that apply to you.
• You must not use the service where online gambling is prohibited or where you are not legally permitted to participate.
• You must not create duplicate accounts, use false details or allow another person to use your account.
• You must review each bet carefully before confirming it.
• You remain responsible for activity carried out using your account until the account is secured or restricted.

2. Placing and accepting bets

A bet is generally submitted by selecting the required options and confirming the transaction through the website. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or deducted from an available balance. Acceptance occurs only when the bet has been recorded by the relevant system. The account history or confirmation shown after submission should be checked carefully.

Before confirming a bet, make sure that the details are correct. Depending on the product, these details may include the game, event, market, selection, stake, odds, number of lines, bet type or any applicable feature. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable game rules or website terms expressly allow this.

Displayed information and limits

The website may display minimum or maximum stakes, available payment methods, bet limits, game restrictions or other conditions. These may vary according to the product, account status, jurisdiction, transaction method or legal requirements. Only the conditions displayed for the relevant product at the time of betting should be relied upon. If a limit or restriction applies, a bet may be refused, reduced, amended or treated in accordance with the specific rules for that product.

Technical interruptions, internet connection problems, browser errors, device faults or delays in communications may affect the display or submission of a bet. You should not assume that a bet was accepted until it appears in your account history or is otherwise confirmed by the system. If a transaction appears unusual or inconsistent, stop using the relevant feature and review the account information before attempting another bet.

Errors and irregular transactions

If a clear error occurs in the display, odds, game information, stake, return, balance or settlement of a bet, the transaction may be reviewed and corrected. This may include cancelling a bet, correcting an incorrectly recorded amount or applying the result that would have applied without the error. If an error causes funds to be credited incorrectly, the balance may be adjusted and the relevant amount may be recovered in accordance with the applicable terms.

• A bet may be rejected if it is incomplete, invalid, duplicated or not successfully recorded.
• A transaction may be delayed while security, identity or payment checks are completed.
• A bet placed after a relevant closing time or interruption may be voided or handled under the specific product rules.
• Suspected fraud, collusion, manipulation or misuse of the website may result in an investigation or account restriction.
• You should retain confirmation details and report any apparent error through the available support channel.

3. Game outcomes and settlement

Casino games are settled using the result generated or recorded by the relevant game system. For other betting products, settlement is based on the official result or source identified in the applicable product rules. The specific rules for a game or market take priority where they explain how a result is determined, how a tie or cancellation is handled, or when a bet is considered settled.

Results shown on the website may be subject to review and confirmation. A result can be corrected if it was displayed incorrectly, recorded using incomplete information or affected by a technical or operational error. The final settlement will be made according to the applicable rules and the information reasonably relied upon for that product.

Voided, cancelled and unresolved bets

A bet may be voided, cancelled or otherwise treated as unresolved if the relevant game or event is cancelled, abandoned, interrupted, unavailable or affected by an irregularity. The outcome will depend on the rules for the particular product. Where those rules provide for a stake return, the stake may be returned to the account. Where a bet contains several selections or components, the applicable rules may determine whether the affected part is removed or whether the whole bet is affected.

Any return shown before final settlement is an indication only and should not be treated as final until the bet has been settled. A settled bet may be re-opened or corrected where there is a genuine error, an official result is changed or the relevant product rules require further review. Faircrown Casino may retain records of bets, account activity and settlement information for operational, security and compliance purposes.

Checking your account

You should regularly check your balance, transaction history and bet history. If you believe that a bet has been recorded incorrectly, a result is wrong or a balance does not match your activity, raise the issue as soon as possible using the available support process. Include enough information to identify the transaction, such as the date, time, game or bet reference where available. Reviews may require verification of account ownership and relevant records.

4. Fair play, responsible gambling and disputes

Fair play is required at all times. You must not interfere with the operation of the website, exploit a software fault, use automated tools without permission, manipulate a game, conceal the source of funds or engage in conduct intended to obtain an improper advantage. You must also comply with payment, identity, security and responsible gambling checks that apply to your account.

Gambling involves financial risk and should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and avoid betting with money needed for everyday expenses. Do not chase losses, borrow money to gamble or continue playing when you feel distressed, pressured or unable to control your spending. Taking regular breaks can help you keep your activity within limits that are comfortable for you.

• Decide in advance how much time and money you can afford to spend.
• Keep gambling separate from essential household, living or debt repayments.
• Do not gamble while affected by alcohol, medication or other substances.
• Use available account controls, limits, breaks or exclusion options if you need help managing play.
• Seek independent support if gambling is causing financial, personal or emotional difficulties.

Account reviews and restrictions

An account may be reviewed, restricted, suspended or closed where this is necessary for security, responsible gambling, identity verification, legal compliance, payment review or the investigation of suspected misuse. A restriction may affect access to games, deposits, withdrawals, bonuses or other account functions. Any action taken will be handled under the applicable website terms and relevant requirements.

Questions and disputes

If you have a question about a bet or believe that an error has occurred, use the support option available through the website. Provide clear information about the issue and allow reasonable time for the matter to be reviewed. The review may include account records, system logs, game records, transaction information and the specific rules that applied when the bet was placed.

These Betting Rules may be updated when products, systems, legal requirements or operational practices change. The version published on the website applies from the stated effective date. You should check the current rules before placing a bet. If a specific game or product displays additional conditions, those conditions should be read carefully and applied together with these general rules.