Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. There is no strategy that can guarantee a win, and previous results do not predict future results. A game that has not produced a win for some time is not more likely to win next time. Similarly, a previous win does not mean another win is due. Always treat the money used for gambling as an entertainment expense that may be lost.

Before you play, consider whether gambling fits comfortably within your budget and your current circumstances. Do not gamble with money needed for rent, mortgage payments, household bills, food, education, medical expenses or other essential commitments. Avoid using borrowed money, credit intended for necessities or money set aside for savings to fund gambling.

• Only gamble with money you can afford to lose.
• Decide in advance how much time and money you will spend.
• Keep gambling separate from essential household spending.
• Do not chase losses by increasing bets or continuing for longer than planned.
• Never gamble when you are upset, stressed, tired, intoxicated or trying to escape another problem.
• Remember that gambling is not a reliable source of income or a way to solve financial difficulties.
• Take regular breaks and keep other interests, activities and relationships part of your routine.

You must meet the applicable minimum legal age requirement to use online gambling services. Do not allow children or other underage people to access your account or device. Keep your account credentials private and use appropriate device, password and payment security. If you believe another person has accessed your account, stop using it and contact the operator through the available account support channels.

Set limits before you play

Planning your gambling before starting can make it easier to stay in control. Faircrown Casino may provide account tools or processes that help you manage your play. Depending on the service and applicable requirements, these may include deposit limits, wagering or loss limits, session reminders, activity information, cooling-off periods and self-exclusion. The availability, operation and timing of a particular tool can vary, so review the information shown in your account and the relevant terms.

Create a personal plan

1. Choose an amount that is affordable for entertainment and set a limit before depositing or playing.
2. Choose a time limit and decide when you will stop, regardless of whether you are winning or losing.
3. Use available account controls to support your plan rather than relying only on willpower.
4. Check your gambling activity regularly so you understand how much time and money you are spending.
5. Stop when your limit is reached and do not immediately try to replace money that has been lost.
6. Review your plan if your financial, work, health or personal circumstances change.

A limit is most effective when it is realistic and agreed before play begins. Lowering a limit or requesting a break can help you regain control. Increasing a limit may involve safeguards, a waiting period or other restrictions under the applicable rules. Do not assume that a limit or reminder will prevent every gambling-related problem; continue to monitor your behaviour and ask for help if gambling is becoming difficult to manage.

Take a break or self-exclude

If you want to stop gambling for a period, use any available cooling-off or account restriction option. If you need a longer or more permanent break, request self-exclusion through the available process. Self-exclusion is designed to prevent or restrict access for the selected period, but you should also consider removing gambling applications, blocking promotional messages, limiting access to payment methods and telling someone you trust about your decision.

A self-exclusion request may apply according to the operator's process and applicable law. Read the instructions carefully and do not open or use another account to avoid a restriction. If you have excluded yourself and are still able to access an account, stop playing and raise the matter through the available support channel.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or background. It may develop gradually, and a person may not recognise the impact until gambling has caused financial, emotional or relationship difficulties. Early action is important. You do not need to wait until a serious problem develops before taking a break or seeking support.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, health, family responsibilities or social activities.
• Thinking about gambling frequently or finding it difficult to concentrate on other things.
• Making repeated promises to stop or cut back without being able to do so.
• Feeling guilt, shame, hopelessness or distress because of gambling.

If any of these signs feel familiar, stop gambling and consider using a break, limit or self-exclusion option. Speak honestly with someone you trust and seek independent help. A counsellor or financial counsellor can help you understand what is happening, plan practical next steps and protect essential finances. Support is available even if you are not ready to discuss every detail.

People close to someone who gambles may also need support. If you are concerned about a family member, friend or colleague, approach the conversation calmly and without blame. Encourage them to use professional support and protect your own financial and emotional wellbeing. Do not lend money to cover gambling losses or take responsibility for managing another adult's gambling without appropriate advice.

Getting help and protecting your wellbeing

If gambling is causing concern, help is available through gambling support services, counselling services and financial counselling services in Australia. You can look for an appropriate service in your state or territory, including confidential telephone, online or face-to-face support where available. An independent professional can help you make a plan that suits your circumstances. You can also speak with your doctor or another qualified health professional about the effect gambling is having on your mental or physical health.

If you are experiencing severe distress, feel unsafe or are thinking about harming yourself or someone else, seek urgent assistance through local emergency services or a crisis support service. Gambling losses are never a reason to put your safety at risk. If you are in immediate danger, contact emergency services in your location.

Our approach to responsible gaming

Faircrown Casino aims to provide clear information and practical tools to help players make informed decisions. We may ask for information or take steps where required to support account safety, age and identity checks, financial crime controls and responsible gambling obligations. These steps can include reviewing account activity, communicating about available limits or restrictions, or applying an account pause or other action where appropriate under the applicable rules.

Responsible gaming tools are not a substitute for personal support, financial advice or medical care. If you request a restriction, provide accurate information and follow the instructions supplied. Keep your limits private, avoid sharing access to your account and do not try to bypass a restriction by creating another account. Promotional messages and offers should never influence you to gamble beyond your plan.

• Review the responsible gaming information available in your account.
• Choose a limit or break before gambling if you are unsure about your control.
• Contact the available support channel if you need help applying an account restriction.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Read the applicable terms and privacy information to understand how account information may be handled.

Responsible gambling is an ongoing choice. Check in with yourself regularly, keep your play within a defined budget and be prepared to stop whenever gambling no longer feels like entertainment. Taking a break is a sensible decision, and asking for help is a positive step.