Privacy Policy | Faircrown Casino

Information we may collect

The information handled by an online casino can depend on how you use the website and which services you access. Some information is provided directly by you, while other information is collected automatically when you use the website or communicate with us. We aim to collect information that is reasonably needed to provide, secure and administer the services.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential details, contact details, login information, account preferences and records of communications. We may also keep information about your account status, activity, requests and settings. This helps us create and maintain your account, provide support, communicate important service information and apply account controls.

Identity and verification information

To help confirm identity, age and eligibility, we may handle verification documents and information extracted from those documents. This can include information used for customer verification, account security, responsible use of the service and anti-fraud or anti-money-laundering checks. Verification information should be submitted only through the approved methods made available on the website.

Payment and transaction records

We may keep records relating to deposits, withdrawals, bets, gaming activity, refunds, account balances and other transactions. Payment details may be processed by payment providers or financial institutions. We may receive transaction results and limited payment information needed to confirm, reconcile and support a transaction. We do not need to retain every full payment detail in order to keep an account or transaction record.

Device, usage and cookie data

When you access the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how the website is used. We may also use cookies and similar technologies to remember settings, support security, understand website performance and improve the user experience.

How information is used

Personal information may be used for the purposes connected with operating an online casino service. The purpose will depend on the information involved and the way you interact with the website.

To create, administer and secure your account, including login, authentication and account recovery.
To provide casino services, process requests and maintain accurate records of account activity.
To complete verification checks and assess whether activity appears consistent with the information provided.
To detect, prevent and investigate fraud, misuse, suspicious activity, security incidents and attempts to bypass account controls.
To process and reconcile deposits, withdrawals, payments, refunds and other transactions.
To provide customer support, respond to questions, investigate complaints and keep a record of communications.
To meet legal, regulatory, tax, financial crime, court or other official obligations that apply to the service.
To apply responsible gambling and account protection measures where relevant to the service or a player's request.
To monitor, test, maintain and improve the website, its security, its features and its performance.
To send service messages, such as account, security, transaction or policy updates.
To send promotional or marketing communications where this is permitted and where you have provided any consent that is required.

Information may also be used to create internal reports and statistics. Where practical, information used for analysis may be combined, de-identified or otherwise limited so it is less directly connected with an individual. Personal information will not be used for a new purpose that is incompatible with the original purpose unless this is permitted or required.

Marketing choices

You can choose not to receive marketing communications, or withdraw consent for marketing, by using an unsubscribe option in a marketing message, changing available account preferences or contacting support@faircrown-casino.click. Withdrawing marketing consent does not stop essential service communications, including messages about your account, security, transactions or changes to important terms.

Sharing, security and keeping information

Information may be shared when reasonably needed to operate and protect the service. This can include sharing relevant information with payment and verification providers, technology and hosting providers, customer support systems, professional advisers, fraud prevention services and other service providers that assist with website operations. These providers should receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a lawful request, court process or official requirement, to protect the rights and safety of players or others, to investigate suspected fraud or unlawful activity, or to enforce applicable terms and account rules. If the service structure changes, information may be transferred as part of a business or technology transition, subject to appropriate handling requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and restricted access to information. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Retention of information

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect the service or meet legal and compliance requirements. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to any applicable retention obligation.

Where service providers or technical systems operate in another location, information may be processed outside Australia. Appropriate steps are intended to be taken to protect information when it is handled by another provider or in another jurisdiction. The exact location and arrangements may depend on the service used and the information involved.

Your privacy choices and cookies

Exercising your data rights

Subject to applicable requirements and reasonable identity checks, you may ask to access the personal information held about you, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing. To make a privacy or data request, contact support@faircrown-casino.click. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, especially where the request concerns account or verification information.

A request to delete information may not be available for every record. For example, information may need to be retained to meet legal obligations, prevent fraud, resolve a dispute, protect security or keep an accurate transaction history. Where deletion is not possible, we will aim to explain the relevant reason in general terms. If information is inaccurate, we may ask for supporting details before making a correction.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. They may help with essential functions such as account login, security, session management and remembering preferences. Other cookies may help us understand website traffic, measure performance or improve content and features. Some cookies may be placed or supported by service providers used to provide website functions.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable essential cookies, some account or website functions may not operate correctly. Cookie controls can vary between browsers and devices, so you should check the settings available on the device you use.

Policy updates

This policy may be updated when services, technology, legal requirements or information practices change. The current version will apply when it is published on the website. You should review this page from time to time, particularly before providing new information or using a new feature. Where an update is important, additional notice may be provided through the website or by an appropriate account communication.